大象视频
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Appointment Assistance

Appointment Assistance

My Member Account

Access your My Member Account online 24 hours a day, 7 days a week to:

  • Check your eligibility
  • Change your personal information
  • Request to change your Primary Care Provider (PCP)
  • R.S.V.P. for Member events
  • Ask us a question

Don鈥檛 have an account?听

Member Services

We are here to help! Call Member Services at听1.888.760.2600.听The numbers are also on the front of your听大象视频 Member ID card. We are available from 8:00 a.m.听to 6:00 p.m., Monday to Friday. We speak English, Spanish or can get you an interpreter who speaks your language

  • Send you a new Member ID card, if yours is lost or stolen.
  • Solve complaints and problems.
  • Help you get a ride to your appointment.
  • Schedule a wellness checkup, a vaccine appointment, and other healthcare appointments.
  • Schedule wellness checkup and other healthcare appointments.
  • Schedule quick appointments, if you are a member of migrant family.
  • Change your address, phone number or any personal information.
  • Help with recertification.

Contact Us

Frequently Asked Questions About Wellness Checkups, Dental Care and Transportation Services

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大象视频 can help you set up your vaccine appointment. Fill out the form on this page or call Member Services at 1.888.760.2600.听

Texas Health Steps checkups and Well-child exams, also known as wellness checkups, are the best way to help your child stay healthy as they grow. Medicaid Members get Texas Health Steps checkups from birth through 20 years of age. CHIP Members get well-child exams from birth through 18 years of age.

Based on your child’s age, a wellness checkup may include:

  • Health and developmental history
  • Height/weight/BMI/blood pressure measurements
  • Hearing tests and hearing aids
  • Eye tests and eyeglasses
  • Developmental and behavioral screenings
  • Dental care
  • Physical examination
  • Lab tests
  • Immunizations – Click here to go to the Vaccine Resource Center
  • Anticipatory guidance/health education
  • Treatment for other medical conditions

Click here to download our Preventive Services and Immunizations Guide

There is no cost to you if you have Medicaid or CHIP. Children, teens, and young adults must have regular wellness checkups.

  • Medicaid or CHIP ID card
  • A list of all medications that your child is taking
  • Current immunization records
  • A list of questions that you want to ask the primary care provider

Get听the first checkup within 90 days of enrollment with 大象视频. It helps us understand your healthcare needs early. You can also get to know your child’s doctor, and your child’s doctor can get to know you.

Wellness Checkup Schedule

Get the first checkup within 5 days after being born. After that, get the rest within 60 days after each checkup age below.
2 weeks12 months
2 months15 months
4 months18 months
6 months24 months
9 months30 months
*Children 3 years and older need checkup once a year, on or after each birthday.

Medicaid Members get wellness checkups until they turn 21 years old.
CHIP Members get wellness checkups until they turn 19 years old.

Call your doctor and schedule an appointment. You can also call Member Services at听1.888.760.2600听and we can help you schedule.

If you are enrolled or going to enroll in a Head Start program, you may need a checkup within 45 days after enrolling. It is a requirement for Head Start. Please check with your Head Start program.


Phone Number: 713-672-9343


Phone Number: (713) 812-0033


Phone Number:听(713) 273-3211

听

Texas Health Steps Dental Services

Your child should get regular dental checkups to make sure their teeth and gums are healthy. Dental checkups can begin at age six months and should occur every six months after that. You must choose a Main Dentist to provide your Texas Health Step services through your dental plan. If you need assistance locating a dentist, contact your dental plan:

  • DentaQuest: 1.800.516.0165
  • MCNA Dental: 1.800.494.6262
  • United Healthcare Dental: 1.800.822.5353

Don鈥檛 know who your dental plan is? Call Member Services at听1.888.760.2600听for help.

Members under 21 years of age:

United Healthcare Dental
Phone: 1.800.822.5353
Web site:

DentaQuest
Phone: 1.800.516.0165
Web site:

MCNA Dental
Phone: 1.800.494.6262
Web site:

Transportation Services

CHIP Members: Call 大象视频 Member Services for help. Call toll-free at听1.888.760.2600., Monday to Friday, 8:00 a.m. to 5:00 p.m.

STAR Members:
Acces2Care provides transportation to non-emergency healthcare appointments for听STAR (Medicaid)听Members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.

How do I set up transportation?

  1. Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
  2. Be ready with the following information:
    1. Your name, Member ID number, and your full address on file or the phone number on file;
    2. The address, zip code, and phone number where you want to be picked up, this must match your address on file;
    3. The name, address, zip code, and phone number of the doctor or other in-network provider you will be seeing;
    4. The date and time of the appointment;
    5. If you use a wheelchair or other medical equipment;
    6. The name of the caregiver/attendant, if applicable

Please be ready at least 90 minutes prior your appointment.听 Your transportation provider will arrive up to 90 minutes before your appointment to ensure you arrive at your appointment between 15 minutes and one hour prior to your appointment time.

Read more about Access2Care

For more information, read the STAR听or听CHIP听Member Handbook.

Why Choose 大象视频?

As a local nonprofit health plan, 大象视频 gives you plenty of reasons to join our 大象视频. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 大象视频 is always working life forward for you and your family.

鈥湸笙笫悠� is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.鈥�

鈥� Cecily
Member of 大象视频

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